Privacy Policy
Last updated: May 2026
At The Museum Residence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, make an enquiry, or book a stay with us.
This policy has been drafted in line with the type of information the UK Information Commissioner’s Office recommends businesses provide in a privacy notice, including what data is collected, why it is used, how long it is kept, who it may be shared with, and what rights individuals have.
1. Who We Are
The Museum Residence
107a St. Aldates
Oxford
OX1 1BU
United Kingdom
Telephone: +44 (0) 1865 819654 / +44 (0) 1865 819655
Guest support: +44 7393 107107, available between 10:00 and 20:00
Email: tbc
For the purposes of data protection law, The Museum Residence is responsible for the personal information we collect and use.
2. Information We Collect
We may collect the following information when you contact us, make an enquiry, request availability, or book accommodation:
Your name, email address, telephone number, booking dates, number of guests, room preferences, message or special requests, payment and billing information, identification details where required by law or booking procedures, and communication history with us.
We may also collect basic technical information through our website, such as your IP address, browser type, device information, pages visited, and cookies or similar technologies.
3. How We Use Your Information
We use your personal information to respond to enquiries, manage room requests and bookings, process payments, provide check-in and guest support, communicate important information about your stay, handle cancellations or changes, improve our website and services, maintain security, and meet legal or regulatory obligations.
We may also use your contact details to send service-related messages about your booking or enquiry. We will only send marketing messages where we have a lawful basis to do so, such as your consent or where permitted by law.
4. Our Legal Basis for Using Your Data
We process your personal information where it is necessary to take steps before entering into a booking contract or to perform a booking contract with you.
We may also process information where we have a legitimate interest, such as responding to enquiries, improving our services, preventing misuse of the property, or maintaining business records. In some cases, we process data to comply with legal obligations. Where we rely on consent, you may withdraw that consent at any time.
5. Sharing Your Information
We only share your personal information where necessary. This may include sharing information with booking platforms, payment providers, website and hosting providers, cleaning or guest management teams, professional advisers, insurers, or authorities where legally required.
We do not sell your personal information.
6. International Transfers
Some service providers, such as website, booking, payment, or cloud providers, may process data outside the UK. Where this happens, we will take appropriate steps to ensure your information is protected in accordance with applicable data protection laws.
7. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this policy. Booking and payment records may be kept for accounting, legal, tax, and business record purposes. Enquiry information may be kept for a reasonable period to allow us to respond and manage follow-up communication.
If you ask us to delete your information, we will do so where we are not legally required or otherwise permitted to keep it.
8. Your Rights
Under UK data protection law, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion of your information, restrict or object to certain processing, request transfer of your data, and withdraw consent where processing is based on consent.
The right to object should be brought clearly to people’s attention, especially where data is processed based on legitimate interests or direct marketing.
To exercise your rights, please contact us using the details above.
9. Cookies
Our website may use cookies or similar technologies to help the website function, improve user experience, understand website performance, and support booking or enquiry features.
Where cookies are not strictly necessary, visitors should be informed and, where required, asked for consent before those cookies are used.
You can usually manage or disable cookies through your browser settings.
10. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, email, or online system can be guaranteed to be completely secure.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.